NOTICE: The San Francisco branch is temporarily closed due to the shelter in place guidelines. The following branches are open: Campbell, Cupertino, Dublin, Fremont, Milpitas, Palo Alto, San Jose, Santa Teresa and Sunnyvale. Our branch ATMs remain operational, with the exception that we may need to temporarily restrict access to select ATMs due to local conditions. Click here for branch locations and hours.

  • Online Privacy

    Sound Password Construction & Maintenance Procedures

    Passwords are a critical component of information security — serving to protect your accounts. A poorly constructed password, however, may result in the compromise of an individual system, data or network. This guideline applies to all password creation — including but not limited to Online Banking.


    • Create a different password for each online account.
    • Do not use people's names or special dates as passwords
    • Use syllables or acronyms. Avoid using complete words that would appear in a dictionary regardless of the language.
    • A strong password mixes both letters and symbols. Use a combination of at least two of the following types: Letters, numbers or characters (!"#$%()+,-/;=?[ ]^_`{|}*).
      • Note:For Online Banking passwords, please DO NOT include the following characters:€, §, £, ¥, •, ~,&
    • Change your password regularly, especially for financial and email accounts. Try not to match your 10 prior passwords
    • Never write down a password. Instead, try to create one that you can easily remember. One way to do this is by creating a password based on a song title or phrase. For example, the phrase, "This May Be One Way to Remember" could become the password: TmB1w2R!

    Additional Safety Standards

    Please know that Tech CU will not ask for personal financial information via email, text or any other medium unless validating identity for a legitimate transaction. In addition, do not ever provide your passwords to anyone via email or over the phone. Any valid institution will not ask for this type of information.

    Transaction Security

    When using Online Banking, applying for a loan, or submitting an online form, your information is encrypted using Transport Layer Security (TLS). With TLS encryption, your information is protected while in transit between your computer and Tech CU.

    Online Surveys and Drawings

    From time to time we conduct online surveys. We collect your responses to improve our understanding about your needs so that we can improve the products and services we provide. All information is used for internal marketing and classification purposes only. We often conduct drawings in association with a survey or a promotion. In these cases we will ask for your name and contact information (such as your phone number and email address) so that we can notify you if you are a winner. Participation in surveys or drawings is always voluntary.


    In order to enhance your navigation experience, we use "cookies". Cookies are small pieces of information stored in your computer when you visit our site. We do not use cookies to collect information about you. You can easily set up your browser to warn you every time a cookie is sent or disable cookies from your browser's preferences menu.


    If you want to send us an email containing important personal information such as your account number, please log-on to Online Banking and use our Secure Messages feature. For your safety, we will only reply to you through the Online Banking Secure Messages feature. Regular Internet email is not secure. Please do not send vital information about yourself through regular email.

    For more information regarding online security, please visit the following:

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(800) 553-0880

For new loan related inquiries, call

(877) 988-0471

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We’re here to serve your needs in person at our San Jose Headquarters. Visit us at 2010 N. First Street, San Jose, CA 95131.
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